Profile
With over 9,800 employees, ATM manages public transport and integrated mobility services in the city of Milan and in 95 municipalities in Lombardy, on a territory that affects over 2.5 million inhabitants.
ATM Group offers services both in the public transit and commercial sectors through the provision of technologically advanced systems for sustainability mobility, in Milan and 95 other municipalities in Lombardy. From 2008, the Group is also responsible for the management and maintenance of the automated subway system in Copenhagen through Metro Service A/S.
Since its foundation in 1931, Azienda Trasporti Milanese (from January 2007 “ATM Group”) has sought to act as a reference point and key player in the integrated transport system in terms of quality, safety and competitiveness, operating with absolute respect for the environment and keeping up with the constantly changing social and territorial requirements.
Since its foundation in 1931, Azienda Trasporti Milanese (from January 2007 “ATM Group”) has sought to act as a reference point and key player in the integrated transport system in terms of quality, safety and competitiveness, operating with absolute respect for the environment and keeping up with the constantly changing social and territorial requirements.
Life quality of the Community: aspiration to improve the life quality of people living and travelling within our territory.
Professional growth: possibility for all our employees to fulfill their potential through a constant process of professional growth.
Ethics, transparency and loyalty: internal and external activities are governed by respect for the principles of lawfulness, transparency, fairness and loyalty.
Constant pursuit of excellence: attitude to remain open to change and to question ourselves in order to always find better solutions.
Significant events in 2018
that occurred after the approval of the 2017 financial statements
Innovation
February 21
Passengers passing through the platforms and mezzanine floors of the Duomo station M1 and M3 can count on free Wi-Fi connection.
This is possible thanks to a first experimentation in order to improve the passengers’ user experience, offering unlimited navigation for four hours a day and information on the status of the local public transport network.
Sustainability
March 27
The first electric bus of the 25 purchased from ATM was put into service, for an investment of 14 million euros. This was an accelerator in the path of renewal and conversion of the surface fleet to electricity. This is the first real stage of the ambitious full electric plan.
Sustainability
April 12
The contract is signed for a framework agreement of 80 new trolleybuses - following a public tender procedure
- to the Polish company Solaris Bus & Coach SA, for a total investment value of 61.5 million euros. The first application contract consists of the supply of 30 18-meter trolleybuses, to be carried out by 2020, thus continuing to work towards an increasingly sustainable urban transport system.
Innovation
May 28
The free Wi-Fi service on the metro was expanded. After Duomo, free internet access is also available at the Cadorna and San Babila stations, to further enhance travel experiences.
Customer care
May 28
The new ATM behavior campaign
is launched, which aims to make passengers aware of the rules of coexistence and ensure that good habits also help improve the service offered by ATM. There are four subjects which became present with a new tone and a game of roles, invite us to reflect on our attitudes on public transport.
Customer care
June 11
ATM’s behavioral campaign
comes alive with the launch of
the #cedilposto week. In fact, for seven days, the company invited
its customers to “look around”, an initiative that included the participation of well-known testimonials. The “Give me a seat please” pin, dedicated to passengers with the need to travel seated, was also made available free of charge.
Innovation
June 28
Inauguration of the contactless service: the digital transformation
of Milanese public transport is at a turning point in the area of ticketing. ATM is the first company in Italy and among the top ten in the world to offer its customers the opportunity to travel by underground directly accessing contactless payment cards enabled with EMV technology, thanks to the collaboration of partners Mastercard and Visa.
Sustainability
July 5
The international agency FitchRatings
has confirmed the long-term rating of ATM S.p.A. to “BBB” with stable prospects and a short-term valuation of “F2”. The confirmation of the evaluation already obtained in 2017 is the result of an analysis of the main balance sheet quantities of ATM, such as the constant ability to generate resources for the self-financing of the investment plan, the ability to attract service demand, the growing operational successes abroad (in Copenhagen), as well as strict cost control and the low level of debt.
Cura del cliente
July 10
The plan to combat tariff evasion continues: even in the stations of
the M2 and Lambrate M2 stations
the exit turnstiles are closed with
the obligation to validate the ticket, bringing to 106 the stations affected by the measure, out of a total of 113 stations. The Company’s commitment in the fight against tax evasion is increasingly intense, thanks also to the increase in the number of controllers.
Sustainability
September 6
The international agency FitchRatings
has confirmed the rating evaluation for ATM S.p.A. to “BBB” but has revised, as an automatic consequence to the revision
of the perspective for the Sovereign
rating, and in an identical measure, the prospective assessment for ATM from “stable” to “negative”, confirming at the same time the short-term valuation at “F2 “. The action therefore reflects the credit link of ATM with the national public sector and in particular with the Municipality of Milan.
Customer care
October 1
The plan to fight tariff evasion intensifies: new initiatives for checking tickets and passes have started. In particular, itinerant teams composed of security guards, client assistants and underground operators begin to guard the stations of the four metro lines at the entrance to the turnstiles, and no longer only at the exit or in the interchange corridors.
Innovation
October 15
Work continues on modernizing the M2 with the start of works for the renewal of the aerial supply network in the section between Cascina Gobba and Gessate.
Sustainability
November 11-25
ATM actively participated in the initiative of the Municipality of
Milan “Neighborhood Plan”, with
the presence of managers and technicians for three consecutive Sundays, at schools in all the municipalities of the city, monitoring and responding to the citizens on the public transport service.
Sustainability
December 3
It was the 10 year anniversary of BikeMi. There are 650 thousand registered users of the sharing service, with 23 million uses and
more than 46 thousand km traveled. For the occasion: ten days of special rates, seven new stations and 150 new electric bicycles with child seats.
